When your purchase is processed and confirmed, Hamperlicious will send you an order confirmation email summarising your transaction with a unique order reference code for your records. This e-mail can also be used as your tax invoice for your purchase.
It’s your obligation as the consumer to ensure the information provided on the order confirmation is correct. If you have any queries or issues please e-mail us or call our helpful Customer Support Staff.
It is important that you let us know immediately should you be charged but do not receive an official order confirmation from us as a technical fault may have occurred and we may not have the necessary info to carry our your order.
Changing an order or Re-scheduling a delivery:
If you would like to change your order or re-schedule your delivery you are welcome to do so providing your order has not yet been shipped. In the event of your order having already been shipped but not yet delivered a re-delivery fee will apply.
Cancelling an order:
In the event of you wishing to cancel your order you are welcome to do so providing your gift has not yet been shipped. Cancelling a confirmed but not yet shipped order will result in a 5% cancellation fee. Cancelling a confirmed and shipped but not yet delivered order will result in a loss of the original shipping fee as well as a 20% admin fee to cover the cost of getting the gift back to us, our time and the non-re-usable packaging materials.
In the unlikely event of your gift arriving at it’s destination in a broken/damaged condition we will gladly replace the broken/damaged items free of charge and ASAP providing we are notified of any damages/breakages within 24 hours of the delivery. Please provide us with pics of the damages so that we can work out how and why the damages occurred and take the matter up with our courier.
Non or Delayed Deliveries:
We will under no circumstances take responsibility for any non or delayed deliveries due to incorrect or missing delivery information supplied to us. Although we do our very best to ensure a speedy and hassle free delivery process we rely heavily on the information supplied to us. If you are sending a gift to a person who you know works all day please supply us with a business/work address and not their home address for obvious reasons. Contact numbers are essential in ensuring a hassle free delivery. When ordering Christmas Gifts pleasure that the recipients will be at home and haven’t gone away for the holidays as we will not take responsibility for any goods expiring or perishing if the gift has to be sent back to us or the courier’s head office. Most business’s will close around the 15th of December so please ensure that you get your corporate orders in and delivered ahead of time. Any corporate/personal gifts that are sent back to us for reasons beyond our control will not be refunded. We will have them re-delivered at an additional cost and will not be responsible for any perished items.
Requested Delivery Dates:
Although we do our very best to ensure that your gift(s) is delivered on the date requested we rely on a 3rd party courier and cannot guarantee this service. Deliveries are subject to all kinds of delays including but not limited to the airways, traffic congestion, strikes, delivery truck break downs etc. We do everything we can by shipping the gift(s) a certain number of days before your requested delivery date but delays do occur and so we cannot guarantee this service.
Requesting Additional Information from you:
Due to increased credit card and EFT fraud we may need additional information from you before we have your gift(s) shipped off. This may include a copy of your I.D/Passport, proof of residential address, a copy of the card used to make the purchase as well as Bank Verification.
Refunds will always be made to the original card holder and only when funds have reflected in our bank account.